Insurers
Customer Contact Center FAQs
For general questions, please contact the Customer Contact Center toll free at 1-877-664-2566 from 8:30 a.m. - 4:45 p.m., Monday - Friday. Language translation available, TTY users dial 7-1-1.
General questions may be emailed to Questions@workcomp.virginia.gov. For questions or problems regarding a specific claim, contact the Commission by mail or telephone. Please note that the Commission cannot accept filings via email.
Policy HR-1.40, Code of Ethics
Policy HR-1.40, Code of Ethics, effective April 19, 2022, provides standards that support the Commission’s mission and guide employees as they act honestly and responsibly to fulfill their duties to the Commonwealth of Virginia and its citizens.
Medical Fee Schedule Biennial Review Timeline
2022 Medical Fee Schedule Release Timeline
E-Billing Regulation
Electronic billing “e-billing” is the electronic exchange of medical bills and documentation between providers and payers in the workers’ compensation system according to a defined set of uniform guidelines. In Virginia, § 65.2-605.1 Subsection G of the code of Virginia and Virginia Workers’ Compensation Commission Rule 16VAC30-16 established standards and methods for the electronic exchange of medical billing and payment remittance for medical services and products provided to injured workers on or after July 1, 2019.
Electronic Billing and Payment Companion Guide
Electronic billing “e-billing” is the electronic exchange of medical bills and documentation between providers and payers in the workers’ compensation system according to a defined set of uniform guidelines. In Virginia, § 65.2-605.1 Subsection G of the code of Virginia and Virginia Workers’ Compensation Commission Rule 16VAC30-16 established standards and methods for the electronic exchange of medical billing and payment remittance for medical services and products provided to injured workers on or after July 1, 2019.