Outreach Services Department (OSD)

The Outreach Services Department provides a variety of customer service-related functions for the Commission’s various internal and external customers. The overall goal of the department is to assist customers, evaluate claims data to facilitate information sharing, as well as planning educational and outreach initiatives which will support the agency’s mission.

Core services offered by the Outreach Services Department include:

  • Customer Call Center Support
  • Web Related Services
  • Reporting and Analysis
  • Marketing Information
  • Educational and Outreach Events


How We Can Help:

Employees in the Outreach Services Department are here to assist injured workers, employers, carriers, medical providers, attorneys and other interest parties with information on claim status, information requests, web-related issues and various Commission programs.

The Virginia Workers’ Compensation Commission cannot provide legal advice on a claim. Since we are a state agency dedicated to objectivity and neutrality, we cannot suggest an attorney, insurance carrier, medical provider or any other third party entity to assist or support citizens. For resources regarding how to locate an attorney, please visit the Virginia State Bar “Virginia Lawyer Directory” web page.

We recommend you take a look at our most frequently asked questions section on this page to assist you with answers to common Workers’ Compensation questions. You can also contact us by:

Phone: 1-877-664-2566 8:30 a.m. – 4:45 p.m. Eastern Standard Time, Monday-Friday Translation and TTY services are available

Mail: Virginia Workers’ Compensation Commission Attn: Outreach Services Department 333 E. Franklin St., Richmond, VA 23219

Email: Questions@workcomp.virginia.gov