Two-factor authentication (2FA) is used to help secure VWC stakeholder accounts from the growing number of cyber threats. It will require WebFile users to provide two different forms of identification before accessing the application.
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For general questions, please contact the Customer Contact Center toll free at 1-877-664-2566 from 8:30 a.m. - 4:45 p.m., Monday - Friday. Language translation available, TTY users dial 7-1-1.
General questions may be emailed to Questions@workcomp.virginia.gov. For questions or problems regarding a specific claim, contact the Commission by mail or telephone. Please note that the Commission cannot accept filings via email.
Policy HR-1.40, Code of Ethics, effective April 19, 2022, provides standards that support the Commission’s mission and guide employees as they act honestly and responsibly to fulfill their duties to the Commonwealth of Virginia and its citizens.
2022 Medical Fee Schedule Release Timeline
The ADR Brochure provides a useful overview of the four basic dispute resolution services offered by the Commission’s ADR Department -- Full and Final Mediation, Issue Mediation, Issue Facilitation, and Orientation Sessions -- as well as contact information for more learning.
A brief overview of the services provided by the Commission’s ADR Department, ADR FAQ answers practical questions about mediation, facilitation, and Rule 1.9 orientation sessions. It also contains the definition of ADR confidential documents, and explains the differences between them and sealed documents.
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