VWC Departments
Administration
The Administration Department serves as the lead administrative unit for VWC, provides senior leadership, and coordinates the Leadership Team, comprised of directors, officers and managers of VWC’s thirteen (13) operating departments. Read more...
Alternative Dispute Resolution
ADR provides expeditious and efficient alternatives to litigation for the resolution of disputes by facilitating better communication between the parties. Read more...
Claims Services
The Claims Services Department responds to in-person inquiries, reviews and responds to incoming correspondence, claimant’s claims for benefits and requests for hearing, employer’s applications for hearing, medical provider’s applications and attorney’s applications for hearing for attorney’s fees from medical providers. Read more...
Correspondence Management
CMD is the centralized mail processing division of the VWC and handles incoming mail, document management, indexing and analysis, and outbound mail. Read more...
Criminal Injuries Compensation Fund
The Criminal Injuries Compensation Fund, also known as The Virginia Victims Fund (VVF), is a state program created to help victims of violent crime with out of pocket expenses. These can include medical bills, prescriptions, funeral expenses, and many other expenses. Visit website...
EDI Quality Assurance
The EDI Quality Assurance Department establishes and maintains the EDI standards for employers, carriers and claim administrators to report workplace accidents to the Virginia Workers' Compensation Commission. Read more...
Financial Services
The Finance Department is responsible for all financial transactions of the Commission including revenue collection, budget administration and purchasing. Read more...
Human Resources
The Human Resources Department oversees an independent compensation plan, human resources policies, and performance assessment plans for VWC employees. Read more...
Information Systems
The Information Systems department supports all technology used by the Commission including application development, database administration, help and support, network engineering, and software testing. Read more...
Insurance
The Insurance Department is responsible for ensuring that employers required to insure under the Act for workers’ compensation do so. Read more...
Judicial
The Judicial Division provides information about the Act, mediates or adjudicates disputed claims, conducts hearings, and issues timely written opinions adjudicating disputes and appeals. The Division’s primary objective is to hear and decide disputed claims and issues arising under the Act in a prompt, fair and impartial manner, affording due process to all litigants. Read more...
Medical Fee Services
The Medical Fee Services Department establishes and maintains medical fee schedule quality standards for the Virginia Workers’ Compensation Commission. Read more...
Ombuds Department
The Ombuds Department is a free, confidential resource to provide information and assistance to workers, employers and other parties who are not represented by a lawyer, and who need help understanding the workers’ compensation system. Read more...
Outreach Services
Outreach Services assists customers, evaluates claims data to facilitate information sharing, and plans educational and outreach initiatives for the Commission. Read more...
Project Management
The enterprise Project Management Office provides oversight over Commission projects, the Software Release process (SDLC), and support to the Executive Director in strategic planning for the Commission. Read more...